FAQ

WHAT PAYMENT METHODS DO YOU ACCEPT?

WEAREPARANOID.COM ACCEPTS:

  • VISA
  • MASTERCARD
  • AMERICAN EXPRESS
  • PAYPAL
  • APPLEPAY
  • SHOPPAY

PROMOTION CODES CANNOT BE RETROACTIVELY APPLIED.

AVOID FRAUD: AN ORDER CONFIRMATION WITH A COPY OF YOUR DRIVERS LICENSE AND CREDIT CARD MAY BE REQUIRED BEFORE PROCESSING AN ORDER. ORDER CONFIRMATIONS ARE TO PROTECT YOU AGAINST FRAUD.

WILL I BE CHARGED TAX?

WE ARE REQUIRED TO COLLECT SALES TAX FOR CANADIAN PROVINCES ONLY. THE TAX RATE APPLIED TO YOUR ORDER WILL GENERALLY BE THE COMBINED PROVINCE AND LOCAL RATE FOR THE ADDRESS WHERE YOUR ORDER IS SHIPPED. 

TAX WILL NOT BE APPLIED TO INTERNATIONAL ORDERS AT CHECKOUT.

HOW WILL I KNOW THAT MY ORDER WAS ACCEPTED?

YOU WILL RECEIVE AN EMAIL CONFIRMATION SHORTLY AFTER YOUR ORDER HAS BEEN PLACED. PLEASE ALLOW UP TO 2 BUSINESS DAYS FOR ORDER PROCESSING. FEEL FREE TO CONTACT US DIRECT WITH ANY QUESTIONS AT INFO@WEAREPARANOID.COM.

CAN I ADD OR REMOVE ITEMS FROM MY ORDER ONCE IT IS SUBMITTED?

ONCE YOUR ORDER HAS BEEN SUBMITTED, WE BEGIN PROCESSING YOUR ORDER, WHICH ENTAILS A NUMBER OF STEPS. DURING THIS TIME WE CANNOT ADD OR REMOVE ITEMS FROM YOUR ORDER. 

CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

ONCE YOUR ORDER IS SUBMITTED, WE BEGIN PROCESSING YOUR ORDER, WHICH ENTAILS A NUMBER OF STEPS. DURING THIS TIME WE ARE UNABLE TO MODIFY OR CANCEL YOUR ORDER. 

WEAREPARANOID.COM WANTS TO ENSURE THAT YOU ARE COMPLETELY SATISFIED WITH YOUR SHOPPING EXPERIENCE, BUT IN CASE THERE IS A PROBLEM, WE GLADLY OFFER EASY RETURNS.

WHAT IF AN ITEM IS OUT OF STOCK?

IF AN ITEM FROM YOUR ORDER IS OUT OF STOCK, YOU WILL BE NOTIFIED VIA EMAIL AND A REFUND WILL AUTOMATICALLY BE ISSUED TO THE ORIGINAL PURCHASING CREDIT CARD OR PAYMENT METHOD.

HOW DO I CHECK MY ORDER STATUS?

YOU CAN CHECK YOUR ORDER STATUS VIA EMAIL AT INFO@WEAREPARANOID.COM.